Frequently Asked Questions
Everything you need to know about dental handpiece repair with HandpieceMD.
Most dental handpiece repairs are completed within 24 to 48 hours of receipt at our facility. Total turnaround from shipping to receiving your repaired handpiece back is typically 3-5 business days, depending on your location.
Every dental handpiece is unique, so we provide a free, detailed estimate before any work begins. As the manufacturer of 85% of the parts used in every repair, we eliminate the middleman markup — making our repairs highly competitive and in most cases more cost-effective than other providers. No work begins without your approval, and shipping is free both ways.
We repair virtually every make and model of dental handpiece on the market — including KaVo, Midwest (Dentsply Sirona), NSK, Star Dental (DentalEZ), W&H, Bien-Air, Lares, MK-dent, and many more. If your brand isn't listed on our site, give us a call or text — chances are we can service it.
Yes. Per CDC and OSHA guidelines, all dental handpieces must be heat-sterilized before being shipped for repair. Please autoclave your handpiece and leave it in the sterilization pouch for shipping.
Every repair includes a comprehensive 9-month warranty covering all parts and labor related to the original repair. If anything goes wrong with our work within the warranty period, we'll repair it again at no charge.
Yes. We provide a free pre-paid shipping label for sending your handpiece to us, and we ship the repaired handpiece back to you at no charge. Shipping is free both ways.
Fill out our online repair form and we'll email you a pre-paid shipping label within minutes. Print the label, attach it to a sturdy box containing your sterilized handpiece, and schedule a pickup or drop it off at any FedEx, UPS, or USPS location.
Yes, always. Every handpiece receives a free detailed estimate before any work begins. We contact you with the diagnosis and cost, and you decide whether to proceed. No surprises, no hidden fees.
If our technicians determine that a handpiece is beyond economical repair, we'll contact you with a detailed explanation and discuss alternatives, which may include a replacement turbine or a refurbished handpiece. There is no charge for the estimate or diagnosis.
Yes. We offer tiered repair services for electric handpiece motors from KaVo, NSK, Bien-Air, W&H, and other manufacturers, ranging from basic maintenance to complete motor rebuilds.
Yes. We believe in direct communication. You can speak with the actual technician working on your handpiece at any time during the repair process.
Yes. We offer volume pricing programs and Net 30 payment terms for dental service organizations (DSOs), group practices, dental schools, and other high-volume accounts. Contact us to discuss a customized pricing program for your organization.
Our facility is located at 707 W. Angus Ave, Orange, CA 92868. However, we serve dental professionals in all 50 states through our free nationwide shipping program.
Unlike typical repair shops that order third-party parts, we manufacture our own precision dental handpiece components in-house using USA-sourced materials. Every bearing, turbine, and O-ring is engineered to meet or exceed OEM specifications.
Place your sterilized handpiece (in its sterilization pouch) inside a sturdy box or rigid container. Do not use padded envelopes as they can be damaged in transit. Use packing material to prevent movement inside the box. Attach the pre-paid shipping label to the outside.
In most cases, repair is significantly more cost-effective than replacement. A typical handpiece repair costs a fraction of the $800-$2,000+ price tag for a new handpiece. Our technicians will always give you an honest recommendation on whether repair or replacement makes more economic sense for your specific situation.